Support

Real answers from a real person. We aim to reply within two business days.

Common questions

My child doesn't have an iPhone. Can they still use it?

Yes — that's how it's designed. Parents use the iPhone app; children use a web app that works on any laptop, tablet, phone, or family computer. There's nothing for them to download and no account for them to create.

Do stars ever get taken away?

No. Stars are never removed as a punishment. If a chore wasn't really done, you decline it and it simply doesn't earn anything. If screen time needs to be withheld, that's separate — and it never touches the stars your child has already banked.

What's a Sunshine Award?

It's your child telling you about something good they did that wasn't on their chore list. They describe it, you decide whether it counts and what it's worth. It's the one part of the app where the child gets to make the case.

My child did their chores but I forgot to confirm them. Did they lose the day?

No. If everything was submitted before the day ended, the day stays open until you review it. Your child is never penalised for how long you took.

How do I delete our data?

Email support@choresandstars.com from the address on your account and ask. Deleting a household deletes its children's records too.